Bedwyn Trains Passenger Group.
Campaigning for Better Services for Kintbury,
Hungerford and Bedwyn Since 2006.

You are entitled to claim for delays of fifteen minutes or longer. Please use this link to apply to GWR for compensation: https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay

 

If you want to surrender unused tickets please visit: https://www.gwr.com/help-and-support/refunds-and-compensation/unused-ticket-refunds

 

Note that flexi tickets are a bit more complicated. Please see https://www.nationalrail.co.uk/times_fares/ticket_types/flexi-season.aspx