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You are entitled to claim for delays of fifteen minutes or longer. Please use this link to apply to GWR for compensation: https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay
If you want to surrender unused tickets please visit: https://www.gwr.com/help-and-support/refunds-and-compensation/unused-ticket-refunds
Note that flexi tickets are a bit more complicated. Please see https://www.nationalrail.co.uk/times_fares/ticket_types/flexi-season.aspx
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